averniqelos - Smart Budget Management Made Simple

Information We Collect

averniqelos collects various types of information to provide and improve our budget automation services. This includes information you directly provide to us and information we automatically collect through your use of our platform.

Personal Information You Provide

Account registration details including name, email address, and contact information
Financial information necessary for budget automation, including bank account details and transaction data
Communication preferences and customer support interactions
Profile information and preferences you choose to share

Automatically Collected Information

Device information including IP address, browser type, and operating system
Usage data such as pages visited, features used, and time spent on our platform
Technical information including cookies, web beacons, and similar tracking technologies
Location data when you grant permission or as inferred from your IP address

We only collect information that is necessary to provide our budget automation services and improve your user experience. You have control over what information you share with us.

How We Use Your Information

Your information helps us deliver personalized budget automation services, maintain platform security, and continuously improve our offerings. We process your data lawfully and transparently according to Australian Privacy Principles.

Service Delivery and Management

Processing your budget automation requests and managing your financial data
Providing customer support and responding to your inquiries
Maintaining and securing your account information
Sending important updates about our services and your account

Platform Improvement and Analytics

Analyzing usage patterns to enhance our budget automation features
Conducting research to develop new financial tools and services
Personalizing your experience based on your preferences and behavior
Detecting and preventing fraud or unauthorized access

We may also use aggregated and anonymized data for business intelligence purposes, market research, and to better understand financial trends that could benefit our users. This data cannot identify you personally.

Information Sharing and Disclosure

averniqelos takes your privacy seriously and limits information sharing to specific circumstances that enable us to provide our services or as required by law. We never sell your personal information to third parties for marketing purposes.

Service Providers and Partners

We work with trusted third-party service providers to deliver our budget automation platform:

Financial institutions and payment processors for secure transaction handling
Cloud hosting providers for data storage and platform infrastructure
Analytics services to understand how our platform is used
Customer support tools to provide assistance when needed

Important: All third-party service providers are contractually bound to protect your information and can only use it for the specific purposes we authorize. We conduct regular reviews to ensure compliance with our privacy standards.

Legal Requirements

We may disclose your information when required by Australian law or when we believe in good faith that disclosure is necessary to:

Comply with legal obligations, court orders, or government requests
Protect the rights, property, or safety of averniqelos, our users, or the public
Investigate potential violations of our terms of service
Respond to claims of fraud or unauthorized account access

Data Security and Protection

Protecting your financial information is our highest priority. We implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Advanced encryption for data transmission and storage using industry-standard protocols
Multi-factor authentication options to secure your account access
Regular security audits and penetration testing by independent experts
Secure data centers with 24/7 monitoring and access controls
Automated backup systems to prevent data loss

Administrative Controls

Strict access controls limiting employee access to personal information
Regular privacy and security training for all staff members
Background checks for employees with access to sensitive data
Incident response procedures for potential security breaches

While we implement robust security measures, no system is completely immune to security risks. We encourage you to use strong passwords, enable multi-factor authentication, and monitor your account regularly for any suspicious activity.

Your Rights and Choices

Under Australian privacy legislation, you have several rights regarding your personal information. We respect these rights and provide easy ways for you to exercise control over your data.

Access and Control Rights

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Update or correct inaccurate or incomplete personal information
Right to Deletion: Request deletion of your personal information, subject to legal and business requirements
Right to Restrict Processing: Limit how we use your information in certain circumstances
Right to Data Portability: Receive your data in a structured, commonly used format

Communication Preferences

You can control how we communicate with you:

Opt out of promotional emails through unsubscribe links or account settings
Adjust notification preferences for budget alerts and platform updates
Choose your preferred communication methods and frequency

To exercise any of these rights, contact us at info@averniqelos.com or visit your account settings. We'll respond to your request within 30 days and may need to verify your identity for security purposes.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Our retention practices are designed to balance your privacy rights with operational requirements.

Retention Periods

Active Account Data: Retained while your account remains active and for 12 months after closure
Financial Transaction Data: Kept for 7 years to comply with Australian financial regulations
Support Communications: Retained for 3 years to maintain service quality and resolve future issues
Marketing Data: Deleted within 60 days of opting out of communications
Technical Logs: Automatically deleted after 24 months unless needed for security investigations

Secure Deletion Process

When we delete your information, we use secure deletion methods that make data unrecoverable. This includes:

Overwriting data multiple times using industry-standard wiping algorithms
Physical destruction of hardware containing sensitive data when decommissioned
Regular audits to ensure deleted data cannot be recovered

Some information may be retained in anonymized or aggregated form for research and analytics purposes, but this data cannot identify you personally.

International Transfers and Processing

While averniqelos operates primarily within Australia, some of our service providers and partners may process your information in other countries. We ensure appropriate safeguards are in place for any international data transfers.

Transfer Safeguards

Contracts with overseas providers include strict data protection requirements
We only work with countries that have adequate privacy protections
Additional security measures for sensitive financial data transferred internationally
Regular monitoring of overseas processing arrangements

You have the right to know when your information is processed overseas and can contact us for details about specific transfers and the protections in place.

Cookies and Tracking Technologies

averniqelos uses cookies and similar technologies to enhance your experience, analyze platform usage, and provide personalized services. You have control over how these technologies collect and use your information.

Types of Cookies We Use

Essential Cookies: Required for basic platform functionality and security
Performance Cookies: Help us understand how you use our platform to improve performance
Functional Cookies: Remember your preferences and personalize your experience
Analytics Cookies: Provide insights into user behavior and platform effectiveness

Managing Cookie Preferences

You can control cookies through:

Browser settings to block or delete cookies
Our cookie preference center in your account settings
Opting out of third-party analytics services

Disabling certain cookies may affect platform functionality, but you can still use our core budget automation services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes and give you time to review the updated policy.

How We Notify You

Email notifications for material changes that affect your rights
In-platform notifications when you next log in
Updates prominently displayed on our website
30-day notice period for significant changes

Your continued use of our services after policy changes indicates acceptance of the updated terms. If you don't agree with changes, you can close your account or contact us to discuss your concerns.

Children's Privacy

averniqelos's budget automation services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18, and our platform is not intended for use by minors.

If you believe a child under 18 has provided personal information to us, please contact us immediately at info@averniqelos.com. We will promptly investigate and delete any such information from our systems.

Parents and guardians should monitor their children's internet usage and help them understand the importance of not sharing personal information online without permission.

Complaints and Disputes

If you have concerns about how we handle your personal information, we encourage you to contact us first. We take all privacy complaints seriously and have procedures in place to investigate and resolve issues promptly.

Our Complaint Process

Submit complaints via email to info@averniqelos.com or through your account
We'll acknowledge receipt within 5 business days
Investigation and response within 30 days
Escalation to senior management if needed

External Complaint Options

If you're not satisfied with our response, you can lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Australian Financial Complaints Authority (AFCA) for financial service issues
Relevant state or territory privacy authorities

Privacy Policy